The three partners huddled around a picnic table on a crisp morning in early September to talk about their start-up business, biC (for “Brothers in Christ”). These three “brothers”, all with different backgrounds, had taken different arcs to land in the same place at the same time to form a company that just four months earlier was just a dream. It’s not difficult to understand why they attribute their early success—and their very existence as a business—to divine intervention.
Eddie Bauer, an outdoor apparel retailer based in Bellevue, Washington, has warned customers in mid-August that point-of-sale (POS) malware infected its retail store systems for "various dates" over a six-month period before the malware was discovered and eradicated.
Eddie Bauer is owned by San Francisco-based private equity firm Golden Gate Capital and counts about 360 stores in the United States and Canada that were affected by the breach, and about 40 stores in Germany, Japan, and Southeast Asia that were not.
Brittany Bourassa began her second employment stint at Grand Rapids State Bank on Tuesday, September 13. Her new role is item processor, a job that entails proofing and processing all the checks issued on Grand Rapids State Bank and Minnesota Lakes Bank accounts. This involves brand new duties and a steep learning curve.
“I’m excited to return to Grand Rapids State Bank and looking forward to the new challenges,” Brittany explained. “I understand this job will involve lots of math, working with numbers, and that I have a lot to learn.”
For a community bank, there are few other better ways to promote the concept of local business and local food than collaborating with a local farmers market. Six years ago the concept was hatched in conversations between the Farmers Market president, a senior bank officer, and the bank’s card services manager. Considering the Grand Rapids Farmers Market members had been a bank customer throughout its now 30 years of existence, the ‘sell’ was easy.
The City of Grand Rapids dedicates its 23rd and newest park, the Wilcox Memorial Park, in the Remer-DeScheppers neighborhood of northwest Grand Rapids Tuesday afternoon. Dale Anderson, Director of the City’s Parks and Recreation Department, thanked Grand Rapids State Bank for its donation of land two years ago.
Ed Zabinski will resign his position as Senior Vice President effective December 31, 2016. Ed began providing consulting services to the bank in July 2007; he was hired as a full-time employee on January 1, 2008. Beginning in October, Ed will transition to a 75%-time schedule, allowing him time to ramp up his consulting engagements. Ed will continue to serve as a director of Grand Rapids State Bank, a position he’s held since 1996.
Nearly three-quarters of non-homeowners who are repaying student loans believe that their school-related debt is preventing them from buying a house, according to a new survey by the National Association of Realtors (NAR).
It’s an understatement to note that technology has changed the way people bank, especially compared with how banking was done only a short 20 years ago. The advent of smart phones and mobile device technology has created expectations that banking follows suit. With that technology comes new challenges to protect customers’ data, the key to their financial wealth.
In today’s world, it’s important for small business owners to be vigilant in protecting their computer systems and data. Among the reasons: Federal consumer protections generally do not cover businesses for losses they incur from unauthorized electronic fund transfers. Your bank may not be responsible for reimbursing losses associated with an electronic theft from your bank account — for instance, if there was negligence on the part of your business, such as unsecured computers or falling for common scams.
“We love the Grand Rapids community.” With those words, Keith Still offered a simple explanation about why he’s devoted 28 years to working and then owning Jack’s Auto Service Center.
Keith’s business at the corner of US Highway 2 and Minnesota Highway 38 is in a prime location, and he understands that perfectly.
Creating jobs and generating economic development have been on the minds of many public officials in northeastern Minnesota, and a recent look at a Minnesota demography database reveals that economic conditions in this region remain challenging, despite efforts to create more jobs.
Keith Polister isn’t an old dog, but he is learning some new tricks. After a career in the film and printing businesses, in 2006 Keith purchased two businesses—Arrow Embroidery and Photo Express—that aligned with those professional interests. In the past 10 years, a lot has changed.
“The technology changes in the photo industry and garment industry have really been game changers for me,” said Polister. “I bought these two businesses housed in the same building on a contract for deed, which made it real easy for me to get started.
For anyone concerned with maintaining information technology network security, a recent report from Verizon on data breaches is not good news. In a story published by the Information Security Media Group, the new Verizon 2016 Data Breach Investigations report notes that phishing attacks have become more successful. Malware continued to be the dominant way that organizations got hacked. The number of ransomware infections increased. And organizations continued to get exploited via vulnerabilities in their IT infrastructure that were months or sometimes even years old.
Rick Harding has an interesting office vantage point. Looking through the south-facing window in his office on the second floor of the Northbank Professional Building, he can see the Mississippi River flowing serenely (at this time of year, anyway) past his building, the library and the KAXE studio.
The UMD Center for Economic Development (CED) announces that 52 businesses have been nominated to receive honors during the 24th Annual Joel Labovitz Entrepreneurial Success Awards program, which recognizes entrepreneurs and business owners from throughout the Twin Ports and Northeastern Minnesota. Award categories include Micro Entrepreneur, Emerging Entrepreneur, Established Entrepreneur, Mature Entrepreneur and Environmentally Engaged Entrepreneur.
It began with an early morning phone call and instant fear for the technology director of Horry County, South Carolina's school district. Computer servers were acting unusual, and Charles Hucks listened as his administrators described frozen computers and a cryptic message spreading across computer screens.
Hucks raced to shut down the system before the unidentified virus could spread, but in minutes, up to 60% of the school district's computers were frozen. Hackers had encrypted the school's data, and that cryptic message was a ransom note.
By the end of February, many northern Minnesota residents are infected. Although bouts of flu come and go, the infection in late February is often related to “cabin fever,” an “unhappy and impatient feeling” that comes from being indoors for too long. For some people, dreaming and planning home or cabin construction projects for the coming season is a relief for that pent-up feeling.
As attentively as any doctor listens to a patient describe their ailments, Mike McLynn carefully nods and takes notes as a woman reads from her notes about the issues with her vehicle.
“Now I’m talking about the fan under the hood, not the fan blowing heat in the car,” the customer says.
“Yes, I understand,” replies Mike calmly. “It sounds like it might be a thermostat that needs replacing,” he adds after hearing a few other symptoms the customer has noted on her carefully-prepared list.
Jessica Tunbridge was hired at Grand Rapids State Bank on January 19, 2016, as a part-time teller. She follows in her mom’s footsteps, Tracy Tunbridge, who also worked at GRSB in the Item Processing Department a few years back. Jessica stated, “It was my mom, in fact, who urged me to apply for the teller position.” Jessica is happy she followed that advice.
Phishing campaigns, which are the gateway to many data breaches, are becoming far more sophisticated as fraudsters use information available on social media to target their schemes, says Jim Hansen, chief operating officer at online security firm PhishMe.
As a result, organizations in all sectors need to educate staff about how to recognize these increasingly deceptive schemes and take steps to ensure they have simple processes in place for immediately reporting suspicious emails, he says.
There is no sure-fire, foolproof path to starting a new business. Eric Wourms knows that. He started up Rides, LLC in June 2013, a one-stop shop for auto accessories. This is his second foray into the auto accessories business after working at Car Tunes and Alarms, another former Grand Rapids-based car accessories company for 14 years.
“I don’t like to sit still,” explained Eric. “We strive to create happy customers since they seem to be the best advertising we can buy.”
Hackers use phishing and other social engineering tactics to target organizations with legitimate-looking e-mails and social media messages that trick users into providing confidential data, such as credit card numbers, Social Security numbers, account numbers or passwords. These attacks are at the heart of many of today’s most serious cyberhacks and can put your business and your customers at risk. With a few basics and ongoing vigilance, businesses can be aware and defend against these attacks.
Despite headline-grabbing data breaches that have proven costly to organizations in many sectors, the purchase of cyber-insurance to cover potential costs remains relatively rare.
Cyber-insurance policies vary widely, but they often cover notification expenses, credit-monitoring services, and, in many cases, legal defense costs and even government penalties.
Cierra Moehling smiles readily. Her smiling demeanor is an asset in her new job as a teller at Grand Rapids State Bank. And if you believe that you get what you give in life, then she’s receiving that friendliness back from coworkers and customers.
“What I really like about Grand Rapids State Bank is how friendly everyone is,” said Cierra. “I started working here on September 28, and I haven’t changed my opinion about that. My boss is also very understanding of my family situation, which makes working here a lot easier.”
Cyberattacks aren’t limited to just data breaches these days—there are a litany of prevalent cyber risks threatening banks. To help illustrate the extent to which community banks go to be sure customer data is secure, reprinted below with permission is a checklist for financial institutions provided by the company Grand Rapids State Bank uses for “managed security.” Data breaches like those affecting Visa cards used at Target stores around the country are getting the most attention, but banks face many kinds of cyber risk.
“I am the complaint department!” That phrase summarizes a big portion of Andy MacDonell’s job as president and owner of Itasca Utilities. “Actually, I have several titles depending on what day it is.”
Andy is a second generation business owner. His father, Randy, formed the business in 1976 with partner Irv Biersdorf. Randy Mac, as he is known, became the sole owner in 1986. Andy began working in the business part-time during the summer after his junior year in high school. He attended Itasca Community College and UMD before returning to the business sooner than expected.
All small-business owners need a little financial help to run and grow their enterprises at some point, whether it's to hire more employees, buy new equipment or market a recently launched product.
But how to meet these ongoing capital requirements — with a business credit card, term loan or line of credit — can be confusing.
Credit cards: easier approval, perks and flexibility at a cost
Home is a place where one lives with total freedom and independence. For the frail elderly, aging takes away much of this independence, especially when one is no longer able to live alone.
Grand Rapids State Bank occasionally participates with other community banks to help fund loans that one bank on its own cannot or chooses not to finance alone. Earlier this year GRSB agreed to work with the North Shore Bank of Commerce (Duluth) to finance a new ski lift at Lutsen Mountain, a popular winter skiing operation 90 miles northeast of Duluth and 20 miles south of Grand Marais.
When managing your network, developing an app, or even organizing paper files, sound security is no accident. Companies that consider security from the start assess their options and make reasonable choices based on the nature of their business and the sensitivity of the information involved. Threats to data may transform over time, but the fundamentals of sound security remain constant.
The Grand Rapids Entrepreneurism Task Force was convened in the summer of 2014 around the belief that for a sustainable future, Grand Rapids needs to establish a culture that fosters entrepreneurs of all ages. The group participated in a training activity in November 2014 sponsored by the Blandin Foundation. In March 2015, the Task Force organized an open “World Café” meeting to solicit public input about three questions:
The Fraboni name on the Iron Range is synonymous with flavorful meat. Of course, the Fraboni business name conjures up other things for other people. As you listen to Mark Thune, president of Fraboni’s Wholesale Distributing, you understand there is a lot more to this Hibbing-based business than tasty sausages, hams and other delicacies.
Sammy (Samantha) Swanson was hired on June 1 as a marketing intern. Julie Birkey, her manager, explained that her primary role for the summer would be staffing the GRSB payments booth at the Farmers Market. As it turns out, however, Sammy contributed far more than expected during what turned out to be a very busy summer.
Forest Jam, Grand Rapids State Bank’s outdoor summer music festival at the Minnesota Forest History Center, is back. What turned out to be the centerpiece of the bank’s year-long celebration of its 100th birthday during 2014 will feature an encore performance on Friday, July 3.
“We were overwhelmed with the turn-out for last year’s Forest Jam,” Julie Birkey, marketing director, said, “and the feedback that followed convinced us there was enough interest in the event to offer an encore.
Heidi and Gene Pehrson love fixing things for people, especially buildings damaged by one of several disasters: windstorms, fire, floods and just about anything else you can think of.
“Seven years ago Gene and I began looking for a business we could operate together,” said Heidi Pehrson, co-owner of the Grand Rapids-based SERVPRO franchise.
The belief that small businesses face less risk from hackers is not only false but dangerous, according to Kaspersky Lab, the world’s largest privately-held vendor of endpoint protection solutions. Cyber-criminals often target small businesses expressly because small businesses generally pay insufficient attention to data protection.
Tammy Johnson was hired as a GRSB teller on January 28, and interestingly she was referred by another new employee, Senior Vice President-Lending Jeff Lee.
“This is small world stuff, I know,” said Tammy, “but my cousin from Hibbing sits on the Blue Line Booster Club Board with Jeff. Jeff mentioned that Grand Rapids State Bank was looking to hire a teller, so I applied. And here I am.”
“It’s amazing how this business has grown and changed, when you take time to think about it.” Todd Gabrielson added that comment while answering questions for this interview about his business, Pokegama Lawn & Sport.
Recent surveys of GRSB’s business customers show that some owners and managers are unaware of the breadth of insurance coverage available through the bank’s affiliate, the Grand Rapids State Agency (GRSA).
“Insurance is not always the first thing a business owner wants to invest in when they start up the business, but prudent managers know they need to manage risk,” said Mike Olson, Agency manager. “In today’s business climate, a few key insurance policies may be essential prevention against substantial liability issues down the road.”
In the past few weeks northeastern Minnesota has received several announcements about layoffs among employees of three taconite plants on the Iron Range: Mesabi Nugget, Magnetation, US Steel-Keetac and US Steel-Minntac. Roughly 1,200 people will be affected directly by these layoffs which will begin as mid-May, and no one has yet calculated the indirect impact on jobs among companies that supply the taconite industry across the region.
Grand Rapids State Bank has rolled out an update of its online banking service effective Monday, February 23. Business and individual customers alike will benefit from the new platform.
“We’ve been working on this for months,” explained Lynn Acheson, vice president-operations. “We worked hard to make sure the transition from the former system to this one would be as seamless as possible, and I think we’ve accomplished that for the most part. We selected a vendor who offered a consistent user experience from a customer’s desktop to their mobile device.
In the universe of family businesses, some struggle to keep the family dynamics in check and others function seemingly effortlessly. The Benders seem to have things figured out pretty well.
Craig and Brian Bender downplay the success their family business has sustained over the years, but their story is remarkable. Let’s turn the clock back to 1973.
Jeff Lee hit the ground running when he joined Grand Rapids State Bank on December 9 as senior vice president-lending. Considering that he has 28 years’ experience making loans and running banks, hitting the ground running really should have been no surprise.
“After I learned how to turn on the computer and find the bathroom, I dove right in,” said Jeff.
Rachel Selmser joined Grand Rapids State Bank in October 2014 as a teller. Prior to joining GRSB, Rachel had been a stay-at-home mom for seven years. She and her husband, Brian, have four children: two girls, ages six and 11, and two boys (ages 14 & 17). Brian is an electrician at Keetac/U.S. Steel in Keewatin, MN.