Employee profile: Tiffany NeumanPublished by emzabinski on Wed, 2013-03-06 15:40
It’s Tiffany Neuman’s job to know as much as she can about all the deposit products offered by GRSB. When she’s not at work, it’s her job to know as much as she can about raising her 18-month old twins. Which job is harder?
“They are busy, busy babies,” explained Tiffany. “From the time we get home after work until they’re in bed, they’re running. I miss them, of course, and I would love to be taking care of them full time. We have a great day care provider and it works.”
Darren and Tiffany are the proud parents of Finn and Adele
During the work day, Tiffany is busy helping customers open all kinds of new accounts: savings, checking, certificates of deposit, health savings accounts and others. She also helps existing customers make changes to their accounts, include address, phone and e-mail changes or beneficiary changes.
“Most of my customer interaction is over the phone,” said Tiffany, “and of course there is a steady stream of walk-in business. Even when we make initial contact via phone, usually a customer has to make at least one visit in person.” When asked, Tiffany’s modestly admitted that her customers are surprised and delighted to meet her in person.
“I like what I do,” said Tiffany. “This is a job with a huge variety, and it makes for an interesting day.
“I feel the most satisfied when a customer comes in with a problem and they walk out after being taken care of to their satisfaction,” she continued. “I know what that feels like when I’m the customer, and we try to make that happen with all of our customers, too.”
Tiffany was hired in July 2006. She grew up in Faribault, Minnesota, 50 miles south of the Twin Cities. She met her husband, Darren, in the Twin Cities and moved with him to Grygla, a community of 221 in northwestern Minnesota. Darren is a forester for the Minnesota Department of Natural Resources. He accepted a job in Grand Rapids, and GRSB was fortunate enough to hire Tiffany into what was then known as the new accounts department.
When she’s not at work or chasing her twins, Tiffany finds time for a couple of volunteer activities she finds meaningful: the March of Dimes annual walk and the Relay For Life cancer-awareness and fundraising walk that takes place each June in Coleraine. She also loves to spend her free time fishing and working on her house.
“Our twins are our life,” explained Tiffany. “It’s what we know, so I can’t say it’s busier than if we had one child or two children some years apart. Darren and I will play with one of them at a time, and that one-on-one time is good. It’s our family, and I love it.”